Get in touch with us

We're here to help! If you have any questions or concerns, please don't hesitate to reach out to us.

Our customer service hours are Monday-Friday, 9am-5pm EST.

Or use the form below


    Frequently Asked Questions

    What is a private tour?

    A private tour allows you to take any of our usual bespoke itineraries with a personal driver/guide. Your guide will ensure you have an amazing trip, visiting many of our most famous landmarks and exploring places you wouldn’t normally find.

    Our private tours include transportation by private vehicle and the services of a professionally qualified driver/guide.

    Will I be sharing my tour with other people?

    A private tour is booked just for you, so you won’t be sharing the tour with other people.

    Can I book a private tour with a foreign language guide?

    Each tour is carried out with an English and Italian speaking guide.

    How much flexibility is there on the tour?

    You can stop to take photos and have lunch whenever you want in the many places that your guide/driver will recommend along the way.

    While we’ve already mapped out an itinerary to ensure you see the highlights, you’ll still have the opportunity to fine-tune your tour as you travel.

    Why choose a private tour with RomaByCar?

    Our first-hand knowledge and meticulous planning allow us to create memorable tours exploring some of the best places Italy has to offer. You can rest easy knowing that we’ve thought of every little detail.

    What is the best time to visit Rome?

    The best time to visit Rome is during the spring (April to June) and autumn (September to October) due to the pleasant weather, blooming landscapes, and fewer tourists. These shoulder seasons offer an ideal opportunity to explore the city’s attractions without the intense summer crowds.

    How do I enquire for and book my private tour?

    We recommend you browse the tours on our website for inspiration and then get in touch via our inquiry form or by calling us to discuss your tour.

    How do I pay for my tour?

    After sending us an inquiry, you will receive a complete proposal by email. This will contain the price, inclusions and all the details on how to pay for your booking. We accept the following payment methods:

    1. Bank Transfer: Our account details will be included in your proposal.
    2. Credit or Debit Card – We accept the following credit or debit cards: Switch/Maestro; Visa; Master/Eurocard. We do not accept Amex payments.

    Are tickets to attractions included in the package?

    Entry to visitor attractions is not included in your package. You will pay for access into sites such as monuments and museums as you arrive and many of them offer a discount for tour participants. This allows flexibility in the sites that you visit each day and also allows your guide to adapt the tour if necessary. It also means that you can choose not to enter any attractions if you prefer and explore the local area instead.

    What else is not included in the package price?

    • Travel insurance
    • Lunches and evening meals